• We are all patients ourselves. We treat our patients as we would want to be treated – with dignity and care.
• Our patients don’t interrupt us; they are the reason we exist in the first place.
• Our patients are not just “add-ons’, they are the most important people in our day.
• Our patients are not an interruption when they call or visit; they are doing us a favor.
• Our patients are not medical record numbers; they are human beings who deserve respect, courtesy and professionalism.
• Our patients are not dependent on us; we are dependent on them.
• Our patients are not people we “arrive” and “check-in” at the practice, we warmly greet them.
• Our patients have a choice; we recognize and appreciate that they chose us.
• Our patients aren’t just more work to do; they honor us by allowing us to provide care to them