New Patients

Get well here! Thank you for your interest in Hamblen Pediatric / Hometown Pediatric where we are currently accepting new patients.

What to bring

  • If you are not the biological parent, please bring a copy of the guardianship court papers.
  • Insurance cards
  • All prescription medications

 

Billing & Insurance Information

  • Patient Financial Services:
    8:00AM – 4:00PM​
    (865) 212-3618

 

FAQ

May I request a particular physician?
 ​Yes, you may request to see a particular physician within the group. Just notify the staff when you call to make the appointment. However please recognize that the physician you prefer to see may not be in the office that day or may have an extremely high patient volume for the day. At that time, you will be asked to see another physician within the group.
On occasion, why do two physicians exam my child on the same visit?

One of the many advantages of being with a pediatric group versus a solo practitioner is that consults are readily available. This is done to benefit the child and to establish the best course of treatment for your child.

When I bring my child in for an illness, I do not always receive an antibiotic for him/her why?
For viral illnesses, antibiotics do not help and in certain situations, may have an adverse affect. Over the years it has been found and reported that in the United States, people have built up resistance to antibiotics. It is the recommendation of the American Academy of 

Pediatrics and other Medical organizations that the use of antibiotics not be used to treat viral illnesses. While it is frustrating for the parents and the patients, the only way a viral illness will leave is with time.
What is your Financial Policy?

We are contracted with many insurance plans/networks and most TennCare plan. As part of our
contract with the insurance companies/Managed Care Organizations, we are obligated to collect
all co-payments or co-insurance at the time of service. We are not allowed to charge these to
your account.

Hamblen Pediatric Associates accepts cash, checks, Visa, Mastercard and Discover. A $40.00
returned check fee will be charged.

A 30% discount is given to patients who are self pay and pay at the time of service.
For those that cannot pay at the time of service (including deductibles and co insurance) you
must contact patient relations to set up an Auto-Draft Pay plan.

Payment for all well child check-ups and immunizations must be made at the time of service.
These will not be charged.

What is your Appointment Policy?

Appointments must be made for all services. 

Urgent/Sick: It is the policy of HPA to see acutely sick children the same day if possible. Appointment times are given to reduce waiting time. It is extremely important that parents call the office as soon as possible to make an appointment. If you wish to see a particular physician/nurse practitioner we will try to accommodate your request. However, please understand that the particular provider may not 
be in the office that day or may already have a high volume of patients for the day and will be unable to see you. We will see your child, however it may be with a different provider.

Well Child Care/Physicals: Hamblen Pediatric follows the recommended well care schedule of the American Academy of Pediatrics. The physicians are staunch advocates of well child care. Appointments are available within 2-3 weeks. It is important to tell the appointment scheduler if your child is on any routine medications or has any problems or chronic illness so that there is a sufficient amount of time scheduled for the physician to care for your child.

Routine Appointments: Routine appointments (such as warts, ADD evaluations, non-urgent/acute illnesses are available within 2-3 weeks (if not sooner).

Walk-in patients will be triaged and an appointment time made. In order to serve our patients, appointments are seen before any walk in appointments UNLESS an emergency exists with the walk-in patient.

Hamblen Pediatric Associates requires 24 hour notice for cancellation of appointments.

What is your referral policy?
Many managed care organizations and TennCare require referrals by the Primary Care office/physician. A minimum of 72 hours’ notice must be given before the appointment. Referrals will not be granted unless documentation exists in the patients chart of the need for  the referral. This is the policy of the insurance company that you have contracted with.
What if there is an emergency?

A Hamblen Pediatric Physician is on call 24 hours a day 365 days a year. If a patient goes to the emergency room without speaking to a physician, a referral will not be given. The only exception to this rule is in the case of a life threatening incident or an accident.

What is your form and medical record copy policy?

Records are sent out by CIOX on behalf of HPA. A signed HIPAA compliant authorization is required. Any charge associated for medical record request will be billed to you by CIOX.
HPA requests that all forms are brought to your appointment. Any form that needs to be completed outside of an appointment  payment will be required.
FMLA papers – there is a $40.00 charge for completion of FMLA papers. This must be paid prior to the form being completed. Please be sure to sign the form where required. The form may take up to 10 days for completion.
If a former patient requests a copy of their medical record or any part of their record and it is not in the active charts, there will be a $10.00 retrieval fee to get the chart out of storage in addition to any other fee that may be charged.

Do you see children who do not immunize?

The physicians of Hamblen Pediatrics feel very strongly that children be immunized following the AAP reccomendations. Therefore, if you choose not to immunize your child we will not accept your child as a patient of Hamblen Pediatric.